Zero Tolerance

If you are rude or aggressive to our staff you will be told of this and the incident will be recorded in your notes in the form of a first warning letter. If it happens a second time, you will be removed from our list and allocated to another practice by the Primary Care Trust.

This practice operates a zero tolerance policy to verbal and physical violence and aggression. We will remove any patient who is physically violent or aggressive towards any member of staff and will report the matter to the police.