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Please ask if you would like a chaperone present during your examination or procedure. 


Evening surgeries: Don't forget we are open for routine prebooked appointments on Tuesday evenings between 18.30hrs and 20.30 hrs - contact reception for an appointment. 


Help us to plan and prioritise areas for the practice to develop and improve by joining the Mayflower medical Centre Patient Participation Group (PPG). To join email mayflower.ppg@nhs.net. (Please do not use this email for other reasons because it is not checked daily)


After a very positive response from our PPG meeting and results from our survey, we have decided to continue with our telephone triage appointment system until further notice. We continue to welcome your comments or suggestions regarding this system.


 

NEW PATIENT REGISTRATION POLICY

NEW PATIENT ACCEPTANCE / REFUSAL

New patients should submit a New Patient Registration Form/Health Questionnaire. The Practice will accept patients onto its list whilst it remains “Open”.

During times when we have temporarily suspended our patient registrations, the Practice will only accept registrations of immediate family members of patients who are already registered and only if such relatives reside permanently at the registered patient’s address. Proof of residence may be required however there is no contractual obligation to request this.

This includes patients who are in the area and wish to register as a temporary patient (Temporary Residents).

We will continue to offer emergency (immediately necessary) treatment to patients when clinically required.

Patients will not be unreasonably refused registration, and “unreasonable” includes refusal based on:



    • Medical condition

    • Race

    • Gender or sexual orientation

    • Disability

    • Age

    • Religious group or religious beliefs

    • Political beliefs

    • Appearance or lifestyle 



The Practice will however refuse registration if:



    • The list is officially “Closed” ( temporary suspend new patient registrations)

    • The patient resides out of the publicised Practice area, this is because of practical and clinical needs of our in area patients



The Practice will normally refuse registration (subject to a Partners’ discussion and agreement) if:



    • The patient has been previously removed from the list



The reason for refusal will be in writing and recorded in a permanent record for that purpose. This excludes Temporary Residents, where no record is necessary.

The permanent record will consist of the original GMS1 registration form endorsed with the reason for refusal, together with a copy of the refusal letter, filed in Surname order. Where a GMS1 has not been completed, a “dummy” GMS1 will be prepared and filed. 

The record is subject to inspection by NHS England who may require the Practice to justify a refusal to register.

 

 

 
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