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Please ask if you would like a chaperone present during your examination or procedure. 


Evening surgeries: Don't forget we are open for routine prebooked appointments on Tuesday evenings between 18.30hrs and 20.30 hrs - contact reception for an appointment. 


Help us to plan and prioritise areas for the practice to develop and improve by joining the Mayflower medical Centre Patient Participation Group (PPG). To join email mayflower.ppg@nhs.net. (Please do not use this email for other reasons because it is not checked daily)


After a very positive response from our PPG meeting and results from our survey, we have decided to continue with our telephone triage appointment system until further notice. We continue to welcome your comments or suggestions regarding this system.


 

How to see your doctor

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The Mayflower Medical Centre aims to provide good access and also continuity of care for all of our Patients. Although results from our Patient Survey show 86% of patients are satisfied with our service we continually review and consider whether there are any potential areas for improvement

On average 2,700 GP appointments per year are wasted through patients not attending their requested appointments. In addition to this we recognise that many consultations can be dealt with differently. To meet the ever increasing demand on our service and to ensure we use our clinicians as efficiently and effectively as possible, in July 2013, we made the decision to launch a new appointment system, where you will speak to a GP prior to making and attending your appointment.

All appointments will be booked by the Doctor rather than the Receptionist. If you request an appointment with your GP, the Receptionist will take your name and up to date telephone number and if request, can you an estimated time when the Doctor will call you back to discuss the best course of action. It is recognised that some problems can be dealt with over the telephone; however should you require an appointment for a consultation the doctor will arrange this at a time to suit you both.

We hope, that by speaking to your Doctor first, we can make good use of both your time and the Doctor’s. For example, your Doctor might ask you to have a blood test prior to your appointment, and then when you come in he/she will have your results to hand.

The receptionist will not be able to book any appointments with the Doctors. If you come in to the surgery, they will take your name and telephone number and advise you when the Doctor will call you back.

 

As always, if you think you are suffering from life threatening conditions such as a Heart Attack or Stroke your first action must be to dial 999 rather than your GP.

 

We try, wherever possible, to encourage patients to see the doctor with whom they are registered as we feel that this promotes continuity of care and a closer doctor-patient relationship. If your own doctor is unavailable you will be offered an appointment with another doctor within the practice. All patients have a "named GP" who is responsible for their care. If you are unsure who your named GP is, please ask a member of staff who will be happy to help you.

Please phone 01255 201299 to arrange a call back.

 

 

 

When is my GP in practice?

 

As previously mentioned, we try to encourage patients to see the doctor with whom they are registered as we feel that this promotes continuity of care and a closer doctor-patient relationship. Please use the table below to see which days your GP is in the practice, and consider whether you are able to wait and see your own GP, if they are not available.

GP

Days in Practice

Dr Mohamed Abu-Seido (M)

Monday, Tuesday, Wednesday, Thursday

Dr Farman Ali (M)

Tuesday, Wednesday, Thursday, Friday

Dr Lorna Burn (F)

Wednesday, Thursday, Friday

Dr Daniel Catmull (M)

Monday, Tuesday, Thursday, Friday

Dr Steven Kalynuk (M)

Monday, Wednesday, Thursday, Friday

Dr Mohamed Muneer (M)

Monday, Wednesday, Thursday, Friday

Dr Sabeeka Qasim (F)

Monday, Tuesday, Wednesday

Dr Qurat Rizvi (F)

Monday, Friday

Dr Allan Smith (M)

Monday, Tuesday, Wednesday, Friday

Dr Drazena Susa (F)

Tuesday, Wednesday

Dr Kwabena Twumasi (M)

Monday, Wednesday, Friday

 
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