TRAINING DAY -18th July
Mayflower Medical Centre will be closed from midday on 18th July 2018 for staff training. If you require urgent medical treatment please call 111. We will be open as usual from 8am 19th July. We will be open to collect prescriptions as normal however there will not be a clinican on site during this time for urgent prescriptions or medical care.
Hayfever season is upon us, so please help us save NHS resources by seeing a pharmacist in the first instance for advice on managing your symptoms. You do not need a prescription for hayfever medicines and there are many treatments available for minimal cost.
PPG Meeting Dates
The dates for upcoming PPG meetings are as follows:
28th June 2018 - 5pm at the surgery
29th August 2018 - 5pm at the surgery
24th October 2018 - 5pm at the surgery
All members welcome. If you would like to join the PPG, please email firstname.lastname@example.org
It is with regret that on Thursday 3rd May 2018, we made the decision that it was necessary to temporarily suspend registration of new patients to our practice list.
The reason that we have come to this decision is because the number of patients wishing to register with us at the Mayflower Medical Centre continues to increase. We feel that in order to ensure safety and maintain the high standard of care we offer patients who are already registered with us, we must take this decision.
Obviously we will continue to offer emergency (immediately necessary) treatment to patients when clinically required.
We will continue to register newborn babies to parents already registered with us and immediate family members living in the same household.
We will not be holding a waiting list.
NHS England and the Mayflower Medical Centre Patient Participation Group are aware of this.
Effective immediately, Mayflower Medical Centre will no longer offer ear syringing. This decision has been taken in accordance with national guidelines stating that it is no longer recommended for GP practices to offer the service on a routine basis.
There are several self-care alternatives to ear syringing. Please contact a pharmacist to discuss the most suitable product for you or pick up a copy of our self care leaflet from reception. Please click on: Ear Syringe for further information.
MJOG Messenger App
Mayflower Medical Centre is now using MJOG Messenger as one way in which we communicate with patients. The app is free to download and use and has a number of benefits to patients, including the ability to:
- Cancel appointments with one click
- Respond to patient surveys
- Provide feedback to the surgery
Download MJOG for Android here
Download MJOG for Apple here
ON LINE PATIENT ACCESS/ REPEAT PRESCRIPTIONS
If you require ongoing monthly prescriptions, please register for EMIS ACCESS. Register at: https://patient.emisaccess.co.uk/Register (or request a form at reception) to obtain access to order your prescriptions, and check allergies and immunisations recorded from your home computer or mobile phone.
Once you have registered online for EMIS access, please leave 24 hours before coming into the surgery. You will need to attend the surgery between 10 am and 4pm and bring with you your identification - one photo ID and one letter or bank statement.
Please note that we do not register children under the age of 16 for online access.
SICKNESS & DIARRHOEA
Please be aware that our receptionists are unable to make appointments for patients who have sickness and diarrhoea. For information and advice, please go to www.nhs.uk/Gastroenteritis/Introduction.
If you feel that you do need to be seen by a nurse or a GP, please call and request a call back from the nurse to discuss.
Visiting your GP surgery can put others at risk, so it's best to call the surgery or 111 if you feel you need advice.
When is my GP in practice?
We try to encourage patients to see the doctor with whom they are registered as we feel that this promotes continuity of care and a closer doctor-patient relationship. Please use the table below to see which days your GP is in the practice, and consider whether you are able to wait and see your own GP, if they are not currently available. If you are unsure whether your GP has changed or do not know who your GP is, please feel free to ask a receptionist.
Dr Mohamed Abu-Seido (M) - Works Tuesday, Wednesday & Thursdays
Dr Farman Ali (M) - Works Tuesday, Wednesday, Thursday & Friday
Dr Lorna Burn (F) - Works Wednesday, Thursday & Friday
Dr Daniel Catmull (M) - Works Monday, Tuesday & Thursday
Dr Steven Kalynuk (M) - Works Monday, Wednesday, Thursday & Friday
Dr Amy Roberts (F) - Works Monday, Tuesday & Thursday mornings
Dr Allan Smith (M) - Monday, Tuesday, Wednesday/Thursday morning and Friday
Dr Drazena Susa (F) Works Tuesday & Wednesdays
Dr Kwabena Twumasi (M) - Works Monday, Wednesday & Friday
WHY DOES THE RECEPTIONIST NEED TO ASK WHAT'S WRONG WITH ME?
It is not a case of the receptionists being nosey!
The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.
Reception staff are trained to ask certain questions in order to ensure that you receive:
- the most appropriate medical care,
- from the most appropriate health professional,
- at the most appropriate time.
Receptionists are asked to collect brief information from patients:
- To help doctors prioritise house visits and phone calls
- To ensure that all patients receive the appropriate level of care
- To direct patients to see the nurse or other health professional rather than a doctor where appropriate.
Reception staff, like all members of the team, are bound by confidentiality rules. Any information given by you is treated strictly confidentially.
The Practice would take any breach of confidentiality very seriously and deal with accordingly.
You can ask to speak to a receptionist in private away from reception.
However if you feel an issue is very private and do not wish to say what this is then this will be respected.
Thank you for your support.
North East Essex GP Network
The Partners at the Mayflower Medical Practice are pleased to announce that the Practice is now part of the North East Essex GP Network. The Network is a formal group of primary care practices located in the Colchester and Tendring area, who have come together to work collaboratively and become a stronger organisation.
By working together we aim to be able to maintain our individuality and keep our practices running in the way we know our patients appreciate. Whilst maintaining our own identities, we can also work at scale with the Network to reduce our costs and remain sustainable into the future, sharing resources in order to provide better and wider services for our patients.
By working together we can also benefit from potential changes within the NHS that will disadvantage smaller practices working on their own, therefore ensuring that our patients do not miss out.
We are ‘stronger together’
Further information can be found at the North East Essex GP Network website:
NHS Friends and Family Test
If you require a Doctor when we are closed please telephone our usual number 01255 201299 so you can speak to the 111 service.
Our Mission Statement: We aim to provide high quality cost-effective patient centered healthcare in a responsive, supportive, courteous manner.
(Site updated 18/07/2018)